Return and Refund Policy

Please contact us within 60 days of your order's arrival if you would like a return, or if your order arrives damaged or incorrect.

Unopened products

We accept returns of new, unused and unopened products within 60 days of arrival. All safety seals on tincture products must be intact. Please contact us first for return instructions. You are responsible for return shipping on an ordinary return.

Opened products

For customer safety, we cannot accept ordinary returns of opened or used products. If there is a problem with a product you received, contact us so we can help.

Damaged or incorrect orders

Please send photos and keep the original packaging. For products that arrive damaged or incorrectly packaged, AlaskaChaga will provide a prepaid return label and a replacement shipped free of charge, or a full refund if you prefer. Contact us before sending anything back so we can arrange the appropriate remedy.

Refunds and missing packages

Refunds are issued within one or two business days after we receive and inspect your approved return. Our returns PO Box is checked a couple of times each week. If a package appears lost, contact us so we can request a USPS trace and help resolve it.